News

Official version of HD Doctor Utility for Seagate 7200.11 hard drive has been released.

Today we have announced the release of the Official Version of HD Docctor Utility for Seagate 7200.11 family hard drives which helps to solve the problems of:

1)HDD Status stays BUSY;
2)HDD being detected with 0 in LBA;
3)HDD reports SMART error on startup.

All these problems now can be fixed without damaging the data (works for data recovery). Those will be the unique features which are only available in HD Doctor utility, no other similar tool is capable for solution before our release! We have been preparing to add these new capabilities into Data Compass as well, please keep an eye on our website for news.

We have already worked out the solution for bad sector repairing by adding them into the P-List; this feature for HDD repair only will be available in the next update.

-------------------------- Upgrade Log for HD Doctor for Seagate 3.0 --------------------------

1. Upgrade of the support list to include Barracuda 7200.11 family.
Before the barracuda 7200.11 being added into the support list, in CMD mode, the utility outputs no log information or messy code if users connect a Barracuda 7200.11 drive. Now by installing the upgrade version, after choosing drive family as Barracuda 7200.1, the utility will automatically adjust the Baud rate so that users can receive the correct display in CMD mode.

2. Unique feature in the world to repair Barracuda 7200.11 detected with 0 GB.
The problem that LBA is detected as 0 is a typical malfunction for Barracuda 7200.11. Such drives can be detected normally but the data area is inaccessible with LBA detected as 0. The version 3.0 adds the feature to recover such malfunction without damaging the data on the drive.

3. Upgrade solution for Barracuda 7200.11 malfunction that drive stays BUSY. Please refer to the user manual for detailed operations.

4. Adds the feature to get rid of CE LOG error.
The feature is intended for Barracuda 7200.8, Barracuda 7200.9 and Barracuda 7200.10 drives. The malfunction drive can be ready and detected normally, but it will be very slow in reading data from the drive. When being connected to HD Doctor console, the CMD utility will repeatedly output CE Log error message, which is the reason that causes the drive being very slow in reading data from. The version 3.0 adds the feature of CE Log Repair to remove such malfunction.

HD Doctor for Seagate is a software-hardware complex designed for data recovery from damaged Seagate hard drives by SalvationDATA Technology, LLC. Its first release was on 2004, since then it was developed from a DOS program that supported the major models of Seagate drives to a software-hardware complex runs on Windows with easy and instandly renewable USB installation. Now it has been the tool supports the most comprehensive drive families; SalvationDATA is continuously working on new features that help users in solving newcome data recovery barrier. As the problems of Seagate Barracuda 7200.11 being exposed, on this July, SalvationDATA has worked out the solutions for three typical headaches mentioned above; our technician did a lot of tests inside and outside the lab with the help of some valuable customers. After the long test and improvement, today, as usual, we provide this unique feature as a free upgrade to all our customers.

Customers can download the upgrade version from the exclusive client forum directly.

Latest upgrade available for HD Doctor for WD

Today we have released our update for HD Doctor for WD. The update included some enhancements and bugfixes (please see changelog below). Customers can download the upgrade version from the exclusive client forum.

We would like to thank our valued customers for helping us improving HD Doctor by submitting bugreports.

------HD Doctor for WD (ver. 3.2) Upgrade Log------
Date of Release: 2008-11-20
Current Version: 3.2
The version 3.2 of HD Doctor for WD has upgraded some new features and fixed some bugs.

--------------------------New Features----------------------
1.Disable automatic power-up at program startup.
2.Firmware Database is included.
3.Manual config has been introduced again.
4.Selfscan option now supports Black I and ROYL series of drives.
5.The speed of reading/writting modules has been improved.

--------------------------Bugs Fixed--------------------------
1.Utility interface has been improved and the bug of incomplete interface in beta version has been fixed.

Note:
1. The file of Firebird-2.1.1.17910-0_Win32 is the installation program of the Firmware Database. You are required to install the program first before using HD Doctor for Western Digital. It will be automatically installed after the installation of HD Doctor for Western Digital finishes.
2. For details of the new features, please refer to the user manual included.

Latest upgrade available for HD Doctor for Seagate

Today we have released our update for HD Doctor for Seagate. The update included some enhancements and bugfixes (please see changelog below). Customers can download the upgrade version from the exclusive client forum.

Also we are preparing the release of Beta Version of HD Doctor for Seagate 7200.11 which helps to solve the problem of HDD being detected but with 0 LBA. That will be the unique feature of HD Doctor! This new feature and new support list will be available in the next update coming.

We would like to thank our valued customers for helping us improving HD Doctor by submitting bugreports.

----------------------Update Log for Seagate Doctor 2.52----------------------
Update date：20-11-2008
1.Support for two 2.5 inch laptop series：MLITE and CORSAIR.
2.CE LOG error repair for Barracuda 7200.8，Barracuda 7200.9 and Barracuda 7200.10; too slow to copy data.
3.Update the bug for ROM reading/recording of laptop drive.
4.Update the bug of U series: messy code in the menu of Upload FW.

Procedure to repair CE Log error:

1.Log information in CMD mode for CE Log error：
AT Er 00 Nwt Er 37 RdWr 17edd.00.0000
ATA St 50 Er 01 Op 00 0,0000/0/00,00 01 00
Niwot: 97f29ff7 b6 97f29ff7.1.725 0000 005f 0000 0000
DiskAccess ReadSector EC=43 at 017edd.00.0000

CE Log ErrCode=37 LBA=16713c11 Type=5 Add To Pending 16713c11
AT Er 00 Nwt Er 37 RdWr 17edd.00.0001
ATA St 50 Er 01 Op 00 0,0000/0/00,00 01 00
Niwot: 9ff79ff7 b6 9ff79ff7.1.725 0000 005f 0000 0000
DiskAccess ReadSector EC=43 at 017edd.00.0001
2. Load from HDD and backup all modules.
3. Turn the drive to Level F
4. In the menu of Boot Management, specify the directory of backuped firmware and click CE Log Repair.
5. Usually, the drive will reach readiness after CE Log Repair. You can access data area. Note: do not power off during the procedure.

Latest upgrade available for HD Doctor for Hitachi

Today we have released our update for HD Doctor for Hitachi. The update included some enhancements and bugfixes (please see changelog below). Customers can download the upgrade version from the exclusive client forum.

We would like to thank our valued customers for helping us improving HD Doctor by submitting bugreports.

----------------------Update for Hitachi version 3.0-----------------------
update date：20-11-2008

Updates：
1.Adding the support for new Hitachi drive of 5432 series.
2.Database is included in this version. The database program is Firebird-2.1.1.17910-0_Win32,which will be automatically installed after the installation of main program. The utility of HD Doctor for Hitachi will not work normally if you have not installed database.
3. Disabling automatic power-up at the start of program.

Top Tech Inc. becomes a value-added partner of SalvationDATA Technology, LLC in the US.

Top Tech Inc. - a leading provider of data recovery and computer services, has signed the partner agreement with SalvationDATA Technology, LLC. According to the agreement, Top Tech Inc. will take care of the distribution, demonstration and support services for the latest product (Data Compass) from SalvationDATA Technology, LLC.

Being a value-added SalvationDATA partner in USA, Top Tech Inc. will provide American Corporates and Public Sectors with full English tech support, training and consultancy.

With a long established, experienced and efficient customer services department, Top Tech Inc. is ready to listen to your requirements, there is no doubt that you will have an excellent experience in getting what you need from our local partners.

Visit or call Top Tech Inc. for more details: Tel: 001 732 866 9799
Address: 3681 highway 9, suite 25, Freehold, NJ 07728, USA

Latest update for Data Compass released today

Today we have released our update beta for Data Compass. The update included a new software named DCEXP (Data Compass Explorer) works with data Compass console for disk imaging, logical recovery, drive navigation and file extraction.

DCEXP adopts by-layer scan method. It was designed to scan the root directory only when scans one specific partition, thus the time needed to read the directory is greatly reduced. When user scans one specific folder in the root directory, DCEXP scans only the first layer of folders also, so on and on to allow the user a quick location of the folders and files he needs.

In practice, when the drive has severe bad sector caused by a falling or other physical problems, we suggest user to adopt DCEXP.

Remark: this is beta version which fully supports FAT partition only. More functions and applicability is being worked on. At the end of 2008, full support of NTFS partition will be added. As to other partition formats, HFS/HFS+/HFX will be ready on next February, and EXT2/EXT3 on next April.

For more details please contact us directly.

SalvationDATA will be working night shift

Since we get a postive result after our night shift work arranged temporarily on last month, we now change our working hour from 9:00-17:30 (GMT +8) to 13:00-21:00 (GMT +8), Monday through Friday.

By making this change we hope that we can enhance the communication with our customers by reacting to their requests realtime.

SalvationDATA will soon stop providing upgrade to DOS Version Repair Pro!

SalvationDATA is asking for urgent attention from customers who are still using our DOS Version Repair Pro. SalvationDATA will provide no longer upgrades to DOS Version Repair Pro. after December 1, 2008.

It was two years ago that we started to provide free upgrade program to users of the DOS version products. During
this period, more people choose to use Windows version and windows version program becomes popular with its more effective and helpful features. For this reason, SalvationDATA has decided not to provide any support (including upgrade service) to DOS Version products. Considering that some customers are still using the old products, we provide the free upgrade project for DOS version products until December 1, 2008. Any upgrade request sent to us after the deadline will be refused or charged. (These terms will not apply to the Fujitsu tool).

For more details, please feel free to contact us.