News

New Year's Day (Spring Festival) Holiday Notice!

Dear all our customers,
Due to the coming of New Year's Day/ Spring Festival, please be noted that we will be on holiday on following days. We are sorry for any inconvenience caused.

Spring Festival holiday: From January 24, 2009 to February 1, 2009, altogether 9 days.
We will start to work on Feb. 2, 2009 (Monday).

Thank you indeed for supporting us all the time. It is no doubt that SalvationDATA will do better for every of our customers in the new year.

All the best to you again for the holidays! Happy New Year!
SalvationDATA Technology, LLC.

Here released the Step-By-Step User Manuals (examples of application) for Data Compass and HD Doctor

Dear all our customers,
Thank you for supporting SalvationDATA all the time. We hope that 2009 is a time of bringing abundance and good luck to your homes as well as businesses.

As part of our User Experience Improvement project in 2009, the new “Case Studies” (examples of application) of both Data Compass and HD Doctor have been released, which demonstrate the detailed application of the comprehensive functions built in both products. These case studies also come with updated tutorials that address some real world examples, where users may have problems in using the new program. We are sure that these case studies are straightforward and troubleshooting approach that anyone can follow.

Please visit our blog and/or the client forum to download these documents.

Thank You
SalvationDATA Technology, LLC.

Update of the new 7200.11 functions' operation flow

We've made some append statement to the previous version today to tell the users how to deal with in case the drive does not accept their CMD commands (nothing happens when they work in CMD mode accordingly). Please download the latest one by logging into the client forum.

Breakthrough on data recovery from HDD in F Level from SalvationDATA

In January 17, 2009, SalvationDATA Technology, the leading solution provider of data recovery products and services, announced its pioneered technology breakthrough which enables data recovery from Seagate HDD with F Level problem; this is a critical step forward for data recovery industry.

The Difficulty: Data recovery from Seagate HDD working in F Level
The issue of “F Level” is a common problem in HDD repair and data recovery of Seagate HDD. Then, what is “F Level”? Vender commands of Seagate HDD are grouped into different levels for the purpose of convenient management. F Level means that the HDD works only with PCB (Printed Circuit Board), which is independent from HDA (Head and Disk Assembly) case.

F Level issue only happens in Barracuda V and latter HDDs. As in former HDD, the controller system is rather simple, so it required small size firmware code, which generally is stored in ROM chip on PCB, so F Level will not exist. However, the code set has become larger and larger since Barracuda V and it can’t be completely stored in ROM chip any more. In the other hand, manufacturer doesn’t want to increase product cost by enlarging the ROM chip capacity, so the code set is divided and stored in both the disk surface and ROM chip. If disk firmware can’t be loaded during initialization after power-up, the HDD will work only in PCB mode, that’s when the F Level shows up.

Causes of F Level includes: damaged head, physical bad sectors in service area, scratches on disk surface, error loading from PCB, incorrect firmware location, firmware error, etc.; all of these will cause HDD to work in F Level.

The Breakthrough: Data Recovery Solution for F Level HDD from SalvationDATA
F Level issue in Barracuda 7200.7, Barracuda 7200.8, Barracuda 7200.9 and Barracuda 7200.10 has always been a big problem plaguing data recovery companies. For Barracuda 7200.7, data recovery engineer generally takes HOT SWAP PCB for trial and error to recover data from HDD working in F Level, which is proved to be working in some cases. But it doesn’t work for latter HDDs like Barracuda 7200.8, 7200.9 and 7200.10. This is because the latter HDDs are designed on different architecture with a big change in service area and HOT SWAP fails.

As there are various causes of F Level problem, it increases the difficulty of data recovery from F Level HDD. However, now SalvationDATA has worked out the key technology which enables the data recovery from F Level HDD, and the complete solution will be released as an upgrade to HD Doctor for Seagate in the near future, and of course it will be free of charge for all our customers as usual.

In this information age, more and more companies and individuals begin to understand the importance of data recovery industry. As one of the biggest data recovery R&D companies, SalvationDATA is engaged in technology research of data security and recovery, with 8 years efforts, SalvationDATA has provided tens of unique achievements in data recovery applications, and save countless value loss for customers.

The way forward mission for SalvationDATA is to solve data recovery problems, focus on research from damaged drive data recovery, develop more convenient data recovery solutions to satisfy the global increasing data recovery needs and protect computer users’ legal security rights.

Another milestone of Data Compass: DCEXP software upgrade

We are releasing the official version of the DCEXP, the new high-level application of Data Compass system.

Dr-Studio is the high-level software previously integrated with Data Compass, according to our customers that it is time-consuming to read from the hard disk drive with severe bad sector, or postoperative head swap. The reason why Dr-Studio behaves ineffective is that profound-layer read operation, to read the hard drive fully, that is, when access the hard drive, DR-STUDIO automatically scans the drive under every single catalog. In this case, when comes to a hard drive with severe physical bad sector, or thoroughly damaged head, or any mechanical components went through a component swap, there would cause many bad sector and head instability, so it will take days or weeks to recover user data, only do more bad than good to the drives. Even to the worst cases, it will cause computer crushed, or no response at all.

DCEXP is the new released high-level software developed by SalvationDATA, integrated with Data Compass, which will take place of Dr-Studio and effectively work out those problems intervening Dr-Studio.

To compare DCEXP with Dr-Studio, the essential difference is: DCEXP adopts layered read operation, so as to read MFT area directly, access root catalog. Customers are able to recover data effectively via optimal choice, and then deep down into the user data. It maximally saves time from recovering. While in the meantime, using Dr-Studio high-level software performs a data recovery, especially for severe hard drive bad sector or physical damages, the computer will easily crashed in a fake way or with no response due to the profound scan and one-line technology. Thanks to the release of DCEXP, it will greatly solve these issues by separated layer and multi-line technology.

Here we list main features of DCEXP, please refer to user manual for details.
1. Adopt "Layered Scan Technology", maximally save time from data recovery
2. Fast and effectively extract specified user files.
3. Imaging: during the data recovery, it allows users to image data fully from the source drive, partition, or any LBA area. As a target, it can reach far to files, or disk. There are also some handy functions like fast clockwise, fast reverse, exact clockwise and exact reverse for example. Meanwhile, it can also allow recovering data fast and effectively from any bit of data via "Bitmap Technology".
4. Reflect real-time situation of data imaging, which provide direct views for the whole drive data recovery progress rate.
5. Fast statistics via imaging data.
6. Maintain high success rate of restoring recoverable data by file correction algorithm.

Clients can go to forum to downlaod the latest version.